FAQ

General information about the prints

Sizes

All of the prints are designed as 50x70cm / 70x100cm and square 16×16″/ 18×18″. In case you want any other format, please send us an email to shop@creanet.es

Paper

All prints are museum quality giclée with vibrant colours on heavyweight matte acid-free paper (192g/m2). Giclée is a fine art printing process combining long lasting archival inks with high quality art paper achieving prints of superior quality, light fastness and deep vibrant colors.

 

Shipping & Delivery

Packaging

Art prints are rolled with thick paper to protect against dust before being packaged in cardboard tube.

Damages

My purchase arrived damaged; what do i do?
If things should go wrong for any reason, here is what you do. If your order arrived damaged, please inform us right away and send us a photo of the damage, so we can send you a replacement. Shipping charges will only be refunded in the case that the error was our responsibility. If you give us the wrong address or move to a new location without notifying us and your package is returned, we will charge you for shipping it to the correct location.

When will my art arrive?

We are a small studio so we prints on demand. Our printer produces the prints once payment has been made. So please be aware that delivery time can vary between 5 and 21 days. It depends on the speed of delivery service in your country. Usually it is about two weeks, creanetshop is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control.

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